Location: Woodbury, NY
Date Posted: August 05, 2016
Employment Status: Full-Time

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About Valiant

Valiant services over 3,000 companies across the United States, Canada, Puerto Rico and the U.S. Virgin Islands. We are committed to maintaining our position as the finest and most responsive workforce management solution provider in the industry. Our mission is to help our clients achieve verifiable cost savings and margin improvement while automating and streamlining operations, increasing efficiency and implementing best practices across their organization.

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The Implementation Manager is responsible for managing the day-to-day functions in the Implementation Department, managing Implementation Department staff and their work load, managing implementation projects.

Key Responsibilities

  • Manages day to day functions of the Implementation Department
  • Reports directly to VP, Professional Services
  • Manages implementation projects and staff
  • Train and mentor staff members both in position content and responsibilities but also in order to assist employees in moving to the next level in their career
  • Manages client requests for additional Professional Services
  • Manages departmental processes for new client implementations, client professional services requests, and client cases of problems
  • Reviews and maintains Implementation operational procedures
  • Works with other department Managers to ensure smooth operations
  • Prepares annual reviews for direct reports
  • Other duties as assigned

  • Education

  • Bachelor’s Degree preferred; or combination of education and additional experience

  • Experience

  • 3+ years in Implementation processing, managing a staff of implementers or consultants, and experience with operational process development. Experience in the area of Time and Labor Management and Payroll are a plus.

  • Skills/Licenses/Certifications

  • Ability to excel in a team-based environment
  • A working knowledge of current industry trends, standards and practices
  • Strong work ethic, independence and dependability
  • Strong analytical skills with attention to detail and problem resolution
  • Ability to utilize new tools and technologies in a rapidly changing environment
  • Self-motivated; able to work independently with minimal direction
  • Ability to present information and ideas clearly and concisely
  • Good quantitative, analytical, problem solving, organizational, communication and interpersonal skills required. Attention to detail is a must
  • Effective learning skills

  • Additional Comments/Critical Success Factors

  • Must be self-motivated and support a changing environment and culture
  • Position will require off-hours and weekend work – as defined by department management
  • Travel less than 20%
  • Need to lift up to 10 pounds
  • The successful employee will need to handle users that may not be very happy nor very patient. The position has a bit of freedom associated with it.
  • A successful employee will be able to fill his/her time with helping others, researching problems, and studying different computer references, program management techniques, and general management tools
  • We wish to see all employees better themselves within the realm of their position. This can be done with off-site training, computer based training (CBT), Internet exploration, and reading of different industry publications
  • Required to participate in weekly and monthly Management meetings and training sessions
  • At no time should an employee have downtime
  • The employee is expected to keep management abreast of all tasks during a given day

  • Policy

    It is the standard of Valiant to give all applicants for employment equal consideration regardless of race, color, sex, age, marital status, religious creed, national origin, sexual orientation, physical or mental disability, veteran status or any other factor covered by applicable federal, state and local laws prohibiting discrimination in employment.

    Valiant will not accept resumes from recruiters, headhunters, placement agencies, or any other suppliers that have not signed a formal agreement with us.