5 Issues Facing the Hospitality Industry – and How You Can Solve Them

Christina Ortega Optimization And Best Practices Leave a Comment

What issues keep hotel security teams on their toes? Read below to find out.

TheftProblem: Theft

Solution: Committing to Ongoing Training of Security Personnel

Theft of money, inventory, or personal belongings jeopardizes hotel security and safety, ultimately causing guests to lose faith in your brand. Security personnel need a way to actively monitor hotel activities – this includes ensuring internal security is upheld with proper training and response procedures. It’s one thing to establish proper training to spot suspicious activity. A step further is to ensure adequate response measures are taken that are appropriate to set standards and regulations.


NaturalDisasterProblem: Violence and Natural Disasters

Solution: Maintain Emergency Response Plan and Team

A holistic emergency response action plan requires excellent communication across all teams, collaborative agreements with public law enforcement and in-house security personnel, and proactive emergency initiatives, among a few things. Plans for guest evacuations during an emergency or natural disaster require consistent training sessions and drills to prepare for any worst-case scenario.




Problem: High-Risk Areas

Solution: Maintaining Adequate Number of Tours or Patrols

While having security personnel monitor CCTV systems is an essential part of keeping high-risk areas safe – like delivery docks, gyms, parking garages, lobby areas at night – it’s only one part of maintaining a safe and secure environment. Providing a patrol concierge service to guest navigating high-risk areas, especially in the evenings, as a security escort will help provide a level of comfort that is sure to positively imprint on a guest’s overall experience.


AfterHourAccessProblem: After Hours Access

Solution: Posting Appropriate Security Personnel at Entrances

Access points, like hotel entrances or other entry ways like loading docks into the property, establishes a secure barrier and acts as a deterrent for non-guests. Restricting access with appropriate visitor management supports security efforts by authorizing access only to authorized personnel, like maintenance staff or third-party vendors.



5StrarPromiseProblem: Maintaining Staff and Employee Safety

Solution: Implementing the 5-Star Promise

In 2018, the CEOs of Hilton, Hyatt Hotels Corporation, IHG, Marriott International and Wyndham Hotels & Resorts joined AH&LA leadership in developing the 5-Star Promise to ensure appropriate security measures are taken to protect general hotel staff and employees across the country.

  1. Establishing a Security Culture
  2. Mandating Safety Reform and Harassment Policies
  3. Providing Continual Training and Education
  4. Providing Safety Devices
  5. Maintaining Ongoing Partnerships That Address Violence

Click to find more information on the 5-Star Promise.


Free Hospitality Industry Resource Provided By Trackforce Valiant.

Trackforce Valiant is the leading security workforce management platform in the industry serving over 30,000 organizations around the world. Trackforce Valiant provides solutions to organizations in the entertainment and hospitality industry such as the Space Needle in Seattle, Hilton, Embassy Suites, Mandarin Oriental, and many more.

To learn more on how we can help improve hotel security, visit or contact us at: +1 (858) 252 3990.
Article originally published on the Trackforce Valiant Blog


About The Author

TFVChristina Ortega is the Content Marketing Specialist for Trackforce Valiant. She aims to deliver valuable content that addresses key issues facing the security industry – and offers insights into the latest solutions being taken to confront them.


Outside Features
Security Technology Executive
Enhanced Visibility and Real-Time Data in Corporate Security Initiatives
Security Magazine
View her articles
American Security Today
Your Wakeup Call: Don’t Stop at a Pandemic; Here’s What Security Teams Need to be Aware of In Preparation for Any Disaster


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