You’ve built your security business, gotten great contracts with key clients, and maintained a staff of guards that you can rely on to arrive on time, meet qualifications required, and provide value. However, as you grow and scale, the challenge becomes one of keeping track of your workforce management operations. Companies that have a strong and mature operations still often rely on manual methods to track their workforce. Even if there are not manual, these processes are commonly disparate, housed in many different systems, which requires data re-entry, copying and pasting – all of with is prone to error. This becomes difficult in posting schedules, selecting the right staff, and having the ability to bill for time, as well as pay your team accurately.
What are the top Workforce Management Challenges Facing Physical Security?
The Workforce is the product: In the security industry, the staff you post to the clients’ location is vitally important to retaining the business. With many clients leveraging security guards as the front line to risk mitigation and threat protection, it is your promise to the client that your workforce will be reliable, trained and effective in their mission. This means that supporting your workforce requires a solution that will adhere to the unique needs in Time and Labor Management and Guard Scheduling that are required.
The Workforce is also the primary cost: Nearly 95% of a security firms cost is labor. Every time you schedule a post, you have to not only bill for that time, but you are incurring the labor cost to the business. In this industry, the margins between billed rates and wage rates can be tight. Any expenses that fall outside that margin will cut into profitability. So, security firms must have a close eye on their expenses against their revenue to remain profitable.
Turnover is a constant: In the guard industry, most security guards are hourly employees and with competitive wages out there in the larger market, it is far more likely to experience higher turnover rates. In many cases, security firms experience an annual turnover of 110-120% – that means that for every 10 employees you keep, you can lose 12 in that same period of time. It’s a constant struggle to find and retain talent, and security firms need to have a method for keeping talent and constantly source new talent to keep up with the schedules.
Compliance is a Real Risk: When you have a business that involves threat protection, having a staff that are licensed and certified to work a post is important to maintain order in their job. Whether this is in the form of armed guards, safety training, threat response or other qualifications – the requirement to document and keep track of this requires visibility and tracking. Security firms can face stiff penalties if they are not posting qualified staff to critical areas at the client’s location.
Addressing Workforce Management Challenges through technology
This is just a few reasons why security firms have a unique focus in tracking their workforce properly. While there are a host of other challenges, the point is that a security firm that is in need of tracking their workforce need to find a workforce management solution provider that not only has the ability to meet the technical requirements of their operation, but also have a best-practice approach towards the uniqueness of their business.
With all these factors in mind, look to Workforce Management Solutions to help you mitigate risk, reduce costs, and operate smarter in your business.